FAQs

Why should I buy souvenir, gift and home decorative items on mysparklingparadise.com?

As a group of artistic souvenir lovers and design specialists, we travel around the world to work with top-class craft whrkshop masters. We try our best to design and make characteristic souvenir items bearing the soul of beach and ocean. We’ve come a long way, so we know exactly which direction to take. We always keep an eye on the latest trends in artistic souvenirs and hold the spirit of beach and ocean life style in our hearts. That is why we have satisfied customers all over the world, and are thrilled to be trusted friends of the beach and ocean souvenir lovers.

We are a U.S. based company providing service to our customers, which makes us different from foreign country based businesses selling to the U.S. customers on third-party platforms. 

 

Are your prices competitive?

We have established strong partnership with many craft workshops and work with them together to design and make products, therefor we are able to offer our products at competitive prices. 

Our prices are especially competitive considering many products we carry are unique one-of-a-kind items that are created by the top-class artistic workshop masters individually with their skills and efforts. 

 

How about your shipping and delivery service?

We provide free 3-day shipping nationwide by USPS Priority Mail Parcel Service.

 

What if I want to return an item?

Our return policy lasts for 30 days from the date when the item is received.

When a customer receives an item that is defective or damaged, the customer should contact us within 24 hours with the photos of the defective or damaged item.   

If a customer wants to return an item that is not defective or damaged when it is received, the customer should contact us to confirm our shipping address and ship the item back to us. The item should be received in its original condition.

As a friendly reminder, small discrepancies between the actual item and the website photos may not be defects but simply because each item was created individually by the craft workshop masters.

For other details, please refer to our refund policy during checkout.

 

How to contact your company if I have questions?

The best way to contact us is leaving a detailed message on the Contact Us page. You may also email us at support@mysparklingparadise.com or call us at 1-866-618-6661.